AUCKLAND COUNCIL SENDS MANUKAU HOUSEHOLD THREE RECYCLING LETTERS, ALL CONTRADICT EACH OTHER

A Manukau household has received three letters from Auckland Council this month about their recycling. Each one says something different, and one of them includes a diagram of a bin that does not exist.

Ratepayer Lorraine Faifua, 61, laid all three letters out on her kitchen table for The Daily Yarn. The first, dated the 3rd, said recycling was moving to Tuesday. The second, dated the 8th, said Thursday. The third thanked her for joining a pilot she's never heard of and told her to drop her yellow bin at a depot in Wiri.

"I rang the number on the bottom," Faifua said. "Woman told me to disregard letter one. Bloke told me to disregard letter two. Third one put me on hold for forty minutes and then the line went to a recording about dog registration."

My late husband Gerald, God rest him, would've had the council on toast. In his day you got one letter, it was right, and the bin man came on the day it said. Now it's three letters, a QR code, and a bin shaped like a shoebox.

An Auckland Council spokesperson said the letters were part of a "transition rollout" and that residents should refer to the "most recent correspondence", without clarifying which of the three that was. Pressed on the Wiri depot, they admitted that letter had gone to "approximately 4,000 households" by mistake.

Faifua has now put all three bins on the kerb every day of the week, on the basis that one of them will eventually be correct. As of Friday, none had been emptied.